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Join Our Team

Administrative Staff: Billing & Care Coordinator

Hope Therapy Sun logo


We are a passionate, supportive outpatient behavioral health group practice serving individuals, couples, families, and children in Eastlake (91914) and Clairemont (92117), San Diego. Our team consists of providers who truly love the work that we do and as such nurture a trauma-informed culture. If a positive, healthy, encouraging and supportive work environment are important to you, that is truly where we shine.

Job Summary:

We require someone with great customer service experience to help triage new clients to the appropriate therapist based on an evaluation of the therapist’s background and availability. The ideal Admin Assistant is detail oriented and will effectively track inbound calls, verify clients’ eligibility, and respond to phone calls and emails in a timely fashion (within 24 hours excluding weekends). Excellent verbal and written communication skills are a must.

Responsibilities & Activities:

  • Answering live calls
  • Timely phone / email communication with potential clients
  • Scheduling new clients
  • Verifying insurance benefits
  • Verifying authorizations with insurances
  • Following up on denied claims
  • Contracting and credentialing new insurance panels
  • Invoicing and billing


  • Customer service: 1-3 years preferred.
  • Insurance verification/authorization/medical claims and/or medical billing: 1-3 years preferred.

What We Offer

  • Competitive Pay ($15.00 - $18.00 per hour + annual bonus)
  • Work location: remote
  • Flexible Scheduling
  • Paid Onboarding
  • Short term disability and life insurance

Eligible for full time benefits including:

  • Medical, Vision and Dental insurance
  • Paid sick time, vacation and wellness days.
  • Monthly wellness stipend

Our Values

Create Strong Relationships

Serve The Community And Military

Quality Care

Promote Inclusion

If you feel you can bring your whole self and want to join a practice that welcomes you with open arms, please take note of the following when submitting your application:
  • Master’s Degree in counseling, social work, or marriage and family therapy
  • Active, unrestricted license (PhD, PsyD, LCSW, LMFT or LCPC) in the State of California
  • OR Active, unrestricted provisional license (LPC, LSW, MFT) in the State of California. A copy must be provided to Hope Therapy Group.
  • Available 15 hours a week with the expectation of holding at least 12 client hours
  • Work 2 weeknights or a weekend + a weeknight (weeknights are identified as 4-8pm and weekend considered 6 hours)
  • Value being a part of a positive work community
  • Connected to our values (see above)
  • Competitive Pay
  • Hybrid telehealth option
  • Paid sick time, vacation and wellness days
  • Monthly wellness stipend
  • Paid Onboarding
  • Medical and Dental insurance
  • 50% employer covered insurance
  • Short term disability and life insurance offered
  • CEs and supervision
  • Cancellation protection
  • Flexible Scheduling
Next Steps:
Applicants who complete the requirements and match our needs will be contacted for an interview.